Alarm Response Operator (2138)

G4S has an exciting opportunity for Alarm Response Officers to join our Belfast team.

As an Alarm Response Officer working in the G4S ARC, Alarm Receiving Centre, you will be responsible for the monitoring of our customer's alarm systems throughout the UK. You will be responsible for the safety of our customer’s staff, buildings and assets, using a market leading software suite to ensure that all alarm activations are dealt with in a professional and timely manner. 

This is a critical role to our security operation, and you will be fully trained to ensure that you are compliant to the required security protocols and are prepared to deal with any situation that may arise.

The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am. 

Responsibilities:

• Providing excellent customer service
• Monitoring specific customers' alarms
• Answering inbound calls
• Responding to personal, residential, and commercial alarm
• Ensuring calls are dealt with in accordance with company / client procedures
• You will need to be able to make decisions quickly whilst being sympathetic and sensitive to varying situations, resilience is key along with a calm demeanour
• Taking ownership of incidents and seeing them through to resolution
• Maintaining accurate records and logging calls in the system
• Dealing with incidents and emergencies according to G4S escalation procedures
• Ensuring processes and procedures followed are in line with NSI regulations
• Contacting existing clients via telephone
• Compiling reports

The ideal candidate:

• Background in a call centre environment
• Excellent attention to detail
• Excellent communication skills, both written and verbal. 
• Strong organisational and time management skills
• Comprehensive IT skills in office and or google

The role does require candidates to have the flexibility to work a four week rotating shift pattern including days and nights, weekends and Bank Holidays, shifts are 7am-7pm or 7pm-7am. 

Benefits

• Basic salary of £12.25 per hour
• Excellent opportunities for career progression within both the department and organisation
• Full training and support in the role will be provided from day one
• Plenty of overtime opportunities 
• Free Parking
• 5.6 weeks holiday per year, 8 of these will be in lieu of bank holidays (worked or not worked) 
• Pension and Life Assurance scheme
• ‘Perks at Work’ scheme including staff discounts with major retailers such as: Argos, TK Maxx, Virgin Media, Currys PC World and many more
• Working with market leading system

G4S is the world's leading global, integrated security company specialising in the delivery of security and related services to customers across six continents. We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat. We operate in over 90 countries. We have a truly global business with large established market positions in developed markets and outstanding positions in fast growing emerging markets. G4S has a unique global footprint, employing more than 570,000 people world-wide, and is the largest security solutions provider in the world.

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You will need to complete the following application form and one of our Recruiters will be in touch to discuss the next steps. Our recruitment and selection process will include an interview and screening to BS7858 standards.

Given the nature of the industry, we do need to ask some questions for security and compliance purposes, but don’t worry - you will only need to complete them once.

In 2021, G4S, a London-based global security company, was acquired by Allied Universal®, a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. This acquisition expanded Allied Universal’s footprint and infrastructure on a global and local level. Through a global workforce of approximately 800,000 people*, we leverage best practices in communities all over the world. With revenue of approximately $20 billion, we have the resources to deploy efficient processes and systems to help deliver our promise locally: keeping people safe so our communities can thrive. In Europe, we have an extensive network of offices and more than 46,500 employees to support our local communities and customers.  We believe there is no greater purpose than serving and safeguarding customers, communities and people in today’s world. Allied Universal is There for you™. For more information, please visit www.g4s.com or www.aus.com.

*Total workforce includes employees and subcontractors