Heating and Renewables Technical Executive

Heating and Renewables Technical Executive                     

Role type: Permanent

Location: Leeds (office)

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers...

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
  
  
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors
  – We're proud to be backed by Brookfield and part of the HomeServe Group

Job Responsibilities:

• As a Heating and Renewables Technical Executive at Zuno, you will play a key role in building strong customer relationships, supporting client needs, and contributing to the company’s growth.
  

Key responsibilities include:

• Developing and nurturing relationships with new and existing customers, identifying opportunities to support their needs and drive business growth.
  
  
• Engaging with customers through calls, emails, and live chat, providing tailored guidance in a prompt and efficient manner.
  
  
• Presenting and discussing Zuno's range of offerings, including Boilers, Solar, Air Conditioning, Heat Pumps, and EV solutions.
  
  
• Clearly communicating the benefits of our products and services, helping customers make informed decisions and supporting long-term engagement.
  
  
• Collaborating with internal teams such as Marketing and Customer Support to ensure a seamless customer experience and effective feedback integration.
  
  
• Maintaining accurate and up-to-date records of customer interactions, pipelines, and performance metrics within the CRM system.
  
  
• Keeping informed about industry trends, product developments, and competitor activity to ensure Zuno remains competitive.
  

Required Skills, Experience, and Qualifications:

• At least 1 year of experience in a customer-facing or commercial role, with a proven track record of achieving targets.
  
  
• Strong communication, negotiation, and relationship-building skills, with the ability to understand and respond to customer needs.
  
  
• Experience using CRM systems to manage customer information and track engagement.
  
  
• Self-motivated and goal-oriented, with the ability to work independently and collaboratively in a fast-paced environment.
  
  
• Ability to adapt approach based on customer feedback and changing market conditions.
  

• IT literate, with proficiency in tools such as Excel, Email, and Word.

• Highly organised, with strong attention to detail and a structured approach to workload management.

• Strong listening skills and familiarity with general office systems, including digital filing.

Success Criteria:

• Consistently meet or exceed performance targets, contributing to overall business growth.
  
  
• Deliver an excellent customer experience, maintaining a strong reputation for Zuno.
  
  
• Actively contribute to team objectives and maintain accurate CRM records to support cross-department collaboration.

Benefits:

We have a great culture at Zuno, working closely together as one team. Our founders wanted to create a company that was disruptive, innovative, and forward thinking and they’ve created a positive, welcoming environment for people to work and thrive within.

Your benefits include…

• 30 days of annual leave
• Free tea, coffee, fruit and breakfast
• Modern offices
• Social events 
• Ongoing training and development opportunities 
• Enhanced family friendly benefits 
• Private medical cover*
• Company pension
• Death in service benefit* 
  

* After probationary period